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Alert Information



 Yellow:  *Epic EMR Alert

EPIC Printing Issue

Thursday, Aug 21, 2014 • 9:34 AM hvsmith

Epic print services have stabilized however users may continue to experience random delays printing receipts and After Visit Summaries. Epic support is currently reviewing system logs to try and identify the root cause and a permanent solution. Information Services will continue to monitor.
If you should experience any long delays with Epic print, please contact the UTMB Service Desk at extension 25200.


 Yellow:  *Hyperion Application Alert

Hyperion Scheduled Maintenance

Tuesday, Aug 19, 2014 • 1:26 PM joreily

Hyperion will be completing a server architecture upgrade during the regularly scheduled Sunday evening maintenance window on August 24th. The new environment will be accessible via hyperion.utmb.edu. Please note that associated SmartView connections will need to be updated to http://hyperion.utmb.edu/workspace/SmartViewProviders and additional details will be sent via email.

Access hyperion.utmb.edu beginning Monday 8/25 and contact IS.BIDA@utmb.edu with any questions or concerns.


 Yellow:  Network Advisory

Internet and Intranet Scheduled Outage

Thursday, Aug 21, 2014 • 1:44 PM joreily

On Friday, August 22, from 5:30pm - 9:30 pm, IS Enterprise Systems will migrate all sites hosted on www and intranet to new web servers. During this time, traffic to www.utmb.edu and intranet.utmb.edu will be routed to utmbhealth.com. Sites hosted on these servers will not be available until the migration has been completed. Affected sites include: www.utmb.edu intranet.utmb.edu hr.utmb.edu som.utmb.edu son.utmb.edu shp.utmb.edu gsbs.utmb.edu research.utmb.edu This migration is a major change to our web hosting environment that involves moving to a new datacenter, new hardware, and new operating systems. When the migration is complete, your web sites will be running on systems that provide better and newer features, along with increased performance, stability and redundancy, all of which will serve to improve and strengthen our web presence at UTMB. If you have questions or comments about your site or this migration process, please contact eis.web@utmb.edu.














Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB hotline at (409) 77-ALERT (772-5378) or toll free at (888) 772-5449; or
  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.

Information Technology Emergencies

In the event that there is a disruption of network or applications services, you can check the status of any given system by viewing the Daily Operations Status





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