Yellow: *Exchange Email Alert
Email Delivery Problem
Monday, Mar 2, 2015 • 2:40 PM
IS Technical Services reports a work around has been put in place to correct the issue with multiple users experiencing delays or bounce-backs (Non-deliveries) when sending email for now. Tech Services will continue to monitor the issue.
Yellow: Application Alert
Service Desk Ticketing System being replaced
Wednesday, Feb 18, 2015 • 3:45 PM
The ticketing system used by the Information Services Service Desk is being replaced and the new system (LanDesk) will be online beginning March 7th at 8:00am. Those of you requesting help from the Service Desk will continue using the exact same process by either calling extension 25200 or emailing firstname.lastname@example.org. Random customer service surveys will continue to be sent out and will come from the same email address: email@example.com. For more general information about the Service Desk, please visit http://www.utmb.edu/is/Assistance/Help%20Desk/HelpDesk.aspx