UPDATE: Information Services reports that that the scheduled telephone maintenance has exceeded the scheduled time period. There is a network issue preventing some phones from connecting to the network. This network issue is also affecting the ability for printers, and possibly other computing devices, to connect to the network. Information Services teams are working to resolve the issue. We apologize for any inconvenience.
The existing phone system at ADC is currently on an unsupported software release (2.1) and hence must be upgrade to latest release (6.3).
When: Upgrade of ADC Avaya phone system will be done in two phases. Phase 1 is upgrade of the PBX (Phone System) and Phase 2 is upgrade of the voicemail system. Phone system upgrade (Phase 1) is scheduled for August 28, 22:00 to August 29, 02:00.
Phase 1 (Phone System Upgrade)
During this upgrade the phone system (Phase 1) at ADC will not be accessible. Meaning users cannot receive or make calls. UTMB IS Voice Services as part of contingency will route all incoming calls to NEC orange phones during this maintenance window. These same NEC phones can be used for making outgoing calls as well. Voicemail messages cannot be accessed during the above phase 1 maintenance window.