Alert Information

 Red:  Network Alert

ADC Phone System Scheduled Upgrade & Network Issue

Tuesday, Aug 25, 2015 • 10:20 AM joreily

UPDATE: Information Services reports that that the scheduled telephone maintenance has exceeded the scheduled time period. There is a network issue preventing some phones from connecting to the network. This network issue is also affecting the ability for printers, and possibly other computing devices, to connect to the network. Information Services teams are working to resolve the issue. We apologize for any inconvenience.


The existing phone system at ADC is currently on an unsupported software release (2.1) and hence must be upgrade to latest release (6.3).
When: Upgrade of ADC Avaya phone system will be done in two phases. Phase 1 is upgrade of the PBX (Phone System) and Phase 2 is upgrade of the voicemail system. Phone system upgrade (Phase 1) is scheduled for August 28, 22:00 to August 29, 02:00.

Phase 1 (Phone System Upgrade)
During this upgrade the phone system (Phase 1) at ADC will not be accessible. Meaning users cannot receive or make calls. UTMB IS Voice Services as part of contingency will route all incoming calls to NEC orange phones during this maintenance window. These same NEC phones can be used for making outgoing calls as well. Voicemail messages cannot be accessed during the above phase 1 maintenance window.

 Yellow:  *Hyperion Application Alert

Hyperion Scheduled Maintenance

Tuesday, Aug 25, 2015 • 10:22 AM joreily

Information Services BIDA reports scheduled maintenance for Hyperion from Saturday August 29th at 7am to Sunday August 30th at 10pm. The production environment will be down during this time but development (http://bida24:19000/workspace/) will be available for reference. Please contact IS.Hyperion@utmb.edu with any questions or concerns.

 Yellow:  *Peoplesoft Alert

PeopleSoft Finacials application unavailable for ePro year end procedure.

Thursday, Aug 27, 2015 • 10:43 AM sarcidia

Due to the year-end standard procedures, the ePro create/edit functionality within the PeopleSoft Financials application will be removed on Friday, 8/28/2015 around 5:30 pm. The ePro create/edit requisition functionality will remain unavailable until 9/1/2015.

Any questions regarding this should be directed to the Purchasing Help Desk at ext. 7-8000

 Yellow:  Website Alert

SQL Server Maintenance

Tuesday, Aug 25, 2015 • 12:56 PM tlsmith

The SQL servers for internal and external production web sites are scheduled for maintenance on Sunday, August 30 from 7:00 - 9:00 pm. Only sites that are database-dependent will be affected. These sites include:

iSpace (Xythos)
intranet/iutmb & www/iutmb
intranet/directory & www/directory
intranet/policies_and_procedures & www/policies_and_procedures

Other sites may be affected. While it is unlikely the maintenance will require the full time allotted, a two-hour window has been reserved and these systems may be unavailable during this time. If you experience issues with your web site after this maintenance window, please contact IS Enterprise Systems at eis.web@utmb.edu.

Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB hotline at (409) 77-ALERT (772-5378) or toll free at (888) 772-5449; or
  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.

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