Alert Information

 Yellow:  Application Alert

Service Desk Ticketing System being replaced

Wednesday, Feb 18, 2015 • 3:45 PM joreily

The ticketing system used by the Information Services Service Desk is being replaced and the new system (LanDesk) will be online beginning March 7th at 8:00am. Those of you requesting help from the Service Desk will continue using the exact same process by either calling extension 25200 or emailing ishelp@utmb.edu. Random customer service surveys will continue to be sent out and will come from the same email address: ishelp@utmb.edu. For more general information about the Service Desk, please visit http://www.utmb.edu/is/Assistance/Help%20Desk/HelpDesk.aspx

Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB hotline at (409) 77-ALERT (772-5378) or toll free at (888) 772-5449; or
  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.

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UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

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