Information Services
Announcements
Monday, March 2, 2009
Help Yourself to Account Self Service
Are you tired of calling the Service Desk to unlock your account?
Help yourself.
Have you ever had to call the Service Desk because you forgot your current password?
Help yourself.
Have you heard about Account Self Service but don’t know how to use it?
Help yourself.
Do you need to set up your account to use Self Service?
Help yourself.
Do you know the exact rules regarding password complexity?
Help yourself.
www.utmb.edu/helpyourself or www.utmb.edu/password has all the information you need. There you will find direct access to Account Self Service functions as well as detailed instructions and information.
Please visit the website and start using Account Self Service today.
Friday, December 12, 2008
CMS Server Maintenance
The XPRODSQL1 server has experienced a hardware issue that requires it to be taken offline for maintenance. This server hosts the external CMS database and some external web sites. XPRODSQL1 will be taken offline at approximately 10:00 pm on Friday, December 12, 2008. The estimated maintenance period is 12 hours.
During this time, all external CMS fully-managed web sites (policies, IS, etc.) and the majority of external CMS lightly-managed web sites will be unavailable. Any web sites, applications or processes that rely on databases residing on XPRODSQL1 will also be affected. Non-CMS web sites (WAHOO, ISITE1, etc.) will not be affected. Please notify your web site customers as appropriate.
We apologize for the inconvenience this outage may cause you. If you have any questions or experience any issues related to this outage after the maintenance window expires, please contact IS Enterprise Systems at web.cms@utmb.edu.
Wednesday, October 29, 2008
Monthly Phone Fee Waived for Standard Connection
Information Services will be waiving the monthly telephone fee for the standard land line connection for the month of October.
As a part of our ongoing recovery efforts Information Services has been working to restore telephone communications throughout the campus; however a great deal of our infrastructure was damaged during the storm and has required rewiring and equipment replacement.
Please know that we are working as quickly as possible to restore all phones in open buildings.
Wednesday, October 21, 2008
Don't Forget to Update Online Directory with Your New Location
In the aftermath of Hurricane Ike, many faculty and staff have been uprooted from their regular areas and moved to other space, and possibly have other extension numbers and mail routes. Information Services recommends that you update your Online Directory information to coincide with such changes, so that your campus colleagues can find you in your new (maybe temporary) space. To make a change in your Online Directory contact information, go to the Online Directory at: http://intranet.utmb.edu/directory.
• Bring up your own listing.
• Click on the "Edit Data" button.
• Login using your regular domain (email) username and password.
• Make changes as appropriate.
Make sure if you are making these changes from home to login to VPN or Citrix, in order to have proper access. If you have additional questions, you may email us at eis.team@utmb.edu.
Wednesday, October 08, 2008
Is your PC missing from your work area?
Do you need to get a replacement PC?
Contractor BMS CAT as part of their building clean out process has been taking all damaged and undamaged PC's and printers found on the first floors of UTMB buildings to the Information Services depot on the first floor of Rebecca Sealy. Information Services has been working with UTMB's insurance company to evaluate each PC, document the loss, and then either 1) store functioning PC's for redistribution back to their owners, or 2) send non-functioning PC's to the materials management warehouse for proper disposal. All hard drives in damaged PC's will be removed and destroyed in order to protect UTMB from unintended public release of protected or confidential information.
If you would like to locate your PC and find out if it is damaged, please contact the IS Help Desk at ext. 25200, in Houston on (713) 953-3730, or toll free on (888) 898-2401. We will log your request and someone will get back with you after the status of your PC has been determined and/or your PC has been located. For general questions about this communication or the PC replacement process, please contact Todd Leach or Emma Ramos via e-mail or on ext. 23811.
Monday, October 6, 2008
UTMB Phone Services
Significant water damage has occurred to UTMB phone wiring that serves the following buildings:
University Hospital Clinics
John Sealy Towers (Complete Outage)
Old John Sealy
John Sealy Annex
Administration Building
McCullough Building
Clinical Science Building
Children's Hospital
Old Children’s Hospital
Waverly Smith
Old Shrine Burns
Expect frequent service disruptions and/or intermittent service. Information Services is working as quickly as possible to replace and/or restore this wiring. Please report all individual phone problems to the IS Help Desk at ext. 25200 or via e-mail at ISHelp@utmb.edu.
Tuesday, September 3, 2008
Remotely Accessing UTMB Computing Resources
Is your building going to a four day operation? Do you need to access your e-mail and electronic files after hours or on weekends? Do you travel frequently? On Friday, September 5th at 9:00 a.m., Levin Hall North Auditorium, Information Services (IS) will share information about and demonstrate a variety of remote access options for the UTMB user community. IS will answer questions like: What is virtual private networking (VPN) and when do I use it? What is Citrix and how do I access it? What options do I have to forward my phones or use UTMB's phone system from my home? Please join us for a presentation and demonstration of these increasing required services. The session will be video taped and made available on the Information Services web site the following week.
For more questions, contact Todd A. Leach at ext. 23811.
Friday, July 11, 2008
IS Technology Forum - Cancelled
Due to facilities issues in Levin Hall, the IS Technology Forum, originally scheduled from 9:00 – 10:30 am, has been cancelled. A rescheduled date will be available in the near future.
Thursday, May 29, 2008
Systems Unavailable
PeopleSoft HPRD, FPRD and the HR External Job Application link will be unavailable for a system upgrade on May 31st from 12 am until 7 pm on June 1st.
Friday, May 23, 2008
Campus Meeting to Discuss Vulnerabilities
Please join us for an informative session on new techniques hackers are using to corrupt your data and redirect web traffic away from your site. Tips will be given on how to protect your site and the vulnerabilities if those measures are not put into place.
Web Site Vulnerability Discussion
Tuesday, May 27, 2008
10:00-11:00 a.m.
Levin Hall – South Auditorium 2.222
Click here for more information.
Wednesday, May 21, 2008
Firewall Upgrade Impacting the Internet
On Thursday, May 22nd between 3am and 5:30am (0300 - 0530 hours), NSS will perform an upgrade to the Internal and External DMZ services impacting the following systems:
External DMZ Systems and Applications
Webmail
Citrix
External DNS
Epic MyCharts
Reverse Proxy
Library Proxy
Library Services
Oracle
Stellant
SQL
FTP / SFTP
Shibboleth
Peoplesoft
Microsoft VPN
Juniper VPN
Internal DMZ Systems and Applications
FOAM Private Network
Campus Police Private Networks
CHC Good Laboratory Practice Private Network
PACS Network
Internal Google Services
During this time users may experience brief intermittent outages to the Internet. For more information, please contact the HelpDesk @ ext. 25200.
Thursday, April 17, 2007
Welcome to the IS All Staff Meeting
Thursday, April 17, 2008
1:00 p.m.
Levin Hall North Auditorium
Archived